Support
Troubleshooting, FAQs, and contact details for device setup and reliability.
Contact
- Email: aabanapp@gmail.com
- Typical response time: 1–2 business days
- Please include: app version, iOS version, device model, and your device ID (if available).
Tip: If you’re contacting support about a connection issue, include whether you’re on Wi-Fi or cellular and whether you’re on a VPN.
Quick troubleshooting
Device won’t appear during setup
- Make sure Bluetooth and Wi-Fi are enabled on your iPhone/iPad
- Move closer to the device (within a few meters)
- Power-cycle the device (unplug/replug)
- If the device has a setup mode button, hold it until the setup indicator changes
Device shows “Offline”
- Check the device has power and your router is online
- Confirm the Wi-Fi password hasn’t changed
- If you use 2.4GHz Wi-Fi, ensure the device isn’t on a 5GHz-only network
- Try rebooting your router (if possible)
Notifications don’t arrive
- iOS Settings → Notifications → enable notifications for the app
- Confirm alert rules are enabled in the app
- If you use Focus modes, allow notifications for the app
Firmware update failed
- Keep the phone and device on stable Wi-Fi
- Don’t close the app during update
- If the update fails, wait 2 minutes and try again
- If the device becomes unresponsive, contact support with device ID
FAQs
Does the app work without an account? Yes for local control in many setups, but cloud sync and remote access may require an account.
Can multiple family members use the same devices? Yes. Devices can be shared via invitation or account sharing (implementation may vary).
How do I transfer a device to a new owner? Use “Remove / Unclaim” in the app (or perform a factory reset) so the next user can claim it.
Legal and privacy requests
For account deletion and data requests, see: /privacy-choices/